Refunds & Returns Policy
Order Modifications or Cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
We try our best to ensure product quality and accuracy, but sometimes mistakes happen and we sincerely apologize in advance if/ when it happens. If either of these rare occurrences happens to you, please take a clear photo of the item(s) and email it to us within 14 days of reception of the items, along with your order number to: firstname.lastname@example.org. Once we receive your email and verify the issue, we will get a replacement sent to you right away. Please note that if more than 14 days have gone by since your order has been delivered, unfortunately we can’t offer you a refund or exchange, even if the items are faulty or damaged.
Normal signs of wear, rust, damage, breakage or other similar issues due to improper use, improper maintenance, product modifications, accidents, loss or theft are not covered by our warranty and will be not considered for a refund.
Order Not Received
If your item has not arrived within 90 days after you placed your order, please contact our support team at email@example.com and we will promptly take care of you.
IMPORTANT: Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.
We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery.
If you haven't received received your order despite tracking being marked as "Delivered", please reach out to the carrier for assistance.
Customs policies vary widely from country to country. Please contact your local customs office for any information about customs policies that apply in your country.
We do not take any responsibility for any additional charges for customs clearance, import duties or local taxes and we have no control over what they may be. We are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances.
If packages are undeliverable for any reason, including customer’s refusal to pay duties, we are not responsible for return shipping costs or for retrieving merchandise and the order will NOT be eligible for a refund. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment.
You have 14 days to request a return of an item from the date you receive it, after our approval you need to follow the instructions we attached for the return acceptance. Steps for returning a product and getting a refund:
1 / You take photos (there should beat least one containing a shipping label), videos about the item's issues then send them to our email: firstname.lastname@example.org
2 / Wait for our acceptance with the instructions
3 / You do return shipping (You need to do this within 14 days)
4 / Our warehouse confirms receipt of your item returned in good condition.
5 / We refund your order
* Attention: We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
* Item can not be returned after 14 days from the date you receive it
Your satisfaction is our #1priority. Therefore, you can request a refund for faulty products.
If you did not receive the product within the guaranteed time (90 days) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of us (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside our control
*You must submit refund requests within:
- 14 business days after the order is delivered.
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization.
- 90 business days since your order was placed. You can do it by sending a message on Contact Us page.
If you are approved for a refund,then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.